Refund Policy

Refund Policy for KOLTIX Online Event Ticketing Website, operated and owned by KOL Nation Sdn. Bhd.:

Effective Date: 1 July 2023

At KOLTIX, we are committed to providing a seamless and satisfactory experience for our users. We understand that circumstances may change, and you may need to request a refund for your event ticket purchase. Please review our refund policy below:

General Refund Policy:

a. Refund requests must be submitted no later than 48 hours prior to the event start time. Requests made after this deadline will not be processed.
b. Refunds will be issued in the original form of payment used during the ticket purchase. If the payment was made by credit card, the refund will be credited back to the same card. For other payment methods, our customer support team will guide you through the refund process.
c. Please note that processing fees and service charges are non-refundable. These fees cover the costs associated with ticket processing and administration.

Event Cancellation:

a. In the event of a cancellation, postponement, or significant change to the event, KOLTIX will initiate a refund automatically. There is no need to request a refund in such cases.
b. Refunds will be issued for the face value of the ticket(s) purchased. Any additional fees or charges, such as processing fees or service charges, will also be refunded.

Event Rescheduling:

a. If an event is rescheduled, your ticket(s) will remain valid for the new date and time. No action is required to update your ticket.
b. If you are unable to attend the rescheduled event, you may request a refund within 48 hours of the rescheduled event date. Our customer support team will assist you in processing the refund.

Event Venue Change:

a. If the event venue is changed, your ticket(s) will still be valid for the new venue. No action is required to update your ticket.
b. If you are unable to attend the event at the new venue, you may request a refund within 48 hours of the venue change announcement. Our customer support team will guide you through the refund process.

Event Postponement:

a. If an event is postponed, your ticket(s) will remain valid for the new date and time. No action is required to update your ticket.
b. If you are unable to attend the postponed event, you may request a refund within 48 hours of the postponed event date. Our customer support team will assist you in processing the refund.

Refund Request Process:

a. To request a refund, please contact our customer support team via email or phone. The contact information can be found on our website.
b. Provide your order details, including the event name, ticket quantity, and order number. This information will help us locate your purchase and process your refund more efficiently.
c. Our customer support team will review your request and respond within 48 hours. They may require additional information or documentation to process your refund, so please be prepared to provide any necessary details.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy before making any ticket purchases. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team.